Privacy Policy
How we handle your personal information
This Privacy Policy explains how Hills Plumbing & Drainage collects, uses and protects your personal information when you use our website and services.
Last updated: 20 April 2026
1. Who we are
Hills Plumbing & Drainage is a plumbing and drainage business servicing the Adelaide Hills and surrounding regions in South Australia. We provide services such as hot water system installation and repairs, septic tank services and bushfire protection plumbing.
This Privacy Policy applies to our website at hillsplumbingdrainage.com.au and to all services we provide through the website, by phone and in person.
2. Personal information we collect
We may collect personal information including:
- Name
- Phone number
- Email address
- Residential or site address
- Details about your property, such as hot water system type, septic tank details or bushfire protection requirements
- Information you choose to include in enquiry forms, emails, text messages or phone calls
- Technical data such as IP address, browser type and pages visited (collected through cookies and similar technologies)
We generally do not collect sensitive information. If we ever need to do so, we will seek your consent where required by law.
3. How we collect personal information
We may collect personal information in several ways, including when you:
- Submit a form on our website, such as a “Contact us” or “Get a quote” form
- Contact us by phone, text message or email
- Interact with us on social media
- Provide information in person when we attend your property
We may also collect certain technical information automatically when you use our website, using cookies and similar technologies.
4. Why we collect personal information
We collect, hold and use personal information to:
- Respond to enquiries and provide quotes
- Schedule and deliver plumbing and drainage services
- Communicate with you about appointments, works, invoices and follow-up
- Manage our business operations, including record-keeping and administration
- Improve our website, services and customer experience
- Send service updates or marketing communications where permitted by law and your preferences
6. How we use and disclose personal information
We may use and disclose your personal information to:
- Our staff and contractors who need the information to carry out plumbing and drainage work
- Suppliers and manufacturers where necessary to source parts, systems or equipment for your property
- Professional advisers such as accountants, insurers or legal advisers where reasonably necessary
- Technology providers who host or support our website, email, booking, CRM or payment systems
- Government agencies, regulators or other parties where required or authorised by law
We do not sell your personal information to third parties.
7. Direct marketing
We may use your contact details to send you information about our services, service reminders and updates that we believe may be relevant to you.
You can opt out of receiving marketing communications at any time by contacting us or using any unsubscribe option provided in our messages. Service-related messages, such as booking confirmations or invoices, are not considered marketing.
8. How we store and protect personal information
We take reasonable steps to protect personal information from:
- Misuse, interference and loss
- Unauthorised access, modification or disclosure
Measures may include restricting access to personal information to people who need it for their work, using passwords and access controls and using reputable hosting and software providers. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.
9. Overseas disclosure
Some of our technology providers may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that any overseas recipients handle your personal information in a way that is consistent with this Privacy Policy and applicable privacy laws.
10. Accessing and correcting your personal information
You can request access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, incomplete or misleading.
To make a request, please contact us using the details in the “How to contact us” section below. We may need to verify your identity before giving access or making corrections.
11. Retention of personal information
We keep personal information only for as long as it is reasonably necessary for our business purposes or as required by law, such as for tax, legal or insurance reasons.
When personal information is no longer needed, we will take reasonable steps to destroy or de‑identify it.
12. Links to other websites
Our website may contain links to other websites that we do not own or control. We are not responsible for the privacy practices of those sites. We recommend that you review the privacy policies of any third‑party websites you visit.
13. How to contact us
If you have any questions, concerns or requests about this Privacy Policy or how we handle your personal information, please contact:
- Business name: Hills Plumbing & Drainage
- Email: dane@hillsplumbingdrainage.com.au
- Phone: 0413 466 346
- Website: hillsplumbingdrainage.com.au
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other reasons.
Any updated version will be posted on this page with a new “Last updated” date. We encourage you to review this Privacy Policy periodically.